FAQ
General information
More information about the Package Store can be found here.
You can get an overview of the Package Store’s benefits here.
More information about how the Package Store works can be found here.
Yes, we also have a two-week trial license. You can request it at any time via this link. During the two weeks you can enjoy the Package Store experience as well as order and download a limited number of software packages. After the two weeks the trial license expires, and a payment is due.
Payment and flat-rate information
Contact our Package Store team and we will immediately review your case and get back to you so you can continue to order packages diligently.
A Package Store flat-rate is always valid for 365 days and starts from the day you receive your confirmation email with your account details.
Yes, if you have not cancelled your flat rate at least three months before it expires, it will be extended for another 365 days. If you want to cancel your flat-rate, just send us a message with the cancellation date and we will quickly initiate the process
Of course, this is a pity, but still possible. Just send us a message with the cancellation date and we will quickly initiate the process.
You can’t pay via invoice directly through the Package Store. However, you can always contact us and get an offer from our sales team.
After the successful payment process you will receive your access data and can start right away.
If there is an error on the invoice or something needs to be adjusted, you can easily contact us. Our team will help you immediately
The flat-rate is company-specific, which means that several users from one company or department can also download software packages. In principle, however, the flat-rate is initially only stored in the account through which the purchase process was successfully completed. If you need another account with access, you can simply request it via the contact form.
With your Package Store Flat-rate you can order and download unlimited packages.
Information about the software packages
After ordering a software package, you will receive an email with your order and the download link. The download link provides you with our RayPackage configurator and an XML file. Use our RayPackage configurator (included in the package) to add your local sources or automatically download the source files directly from the publisher page. Then you can configure and create the package according to the package type.
A single software package has no explicit price and is not purchasable in this form. With our Package Store flat-rate, you have the possibility to order and download software packages for a whole year for only 3.900 Euro. You can find information on our pricing here.
The Package Store offers three different package types for direct download:
- This package type offers up to 9 standard best practice options, which can be easily configured in RayPackage as needed.
- Silent Install
- Silent Uninstall
- Disable Automatic Updates
- Remove Desktop Shortcuts
- Disabled ARP Interaction
- Per Machine Installation
- Disable Splash Screen
- Suppress Auto Start
- Suppress Reboots
Depending on the package and vendor, further “advanced” configuration options are available. This package type has been analyzed, quality assured, and is ready for deployment.
- This package type offers up to 6 standard best practice options, which can be easily configured in RayPackage as needed.
- Remove Desktop Shortcuts
- Silent Install
- Silent Uninstall
- Per Machine Installation
- Disabled ARP Interaction
- Suppress Reboots
For limited packages (for certain MSI setups) “advanced” configuration options available.
- This package type offers the two most important standard configuration options:
- Suppress Reboots
- Silent Install
In every software package detail view you will find details, which configuration options are included and can be configured with RayPackage.
Yes, you can configure the software packages according to your policies. The configuration options are individual depending on the package type and can be found on the page of the respective software package.
Disable Automatic Updates
This option turns off auto-update feature of the application. Depending on the application, this might be accomplished by setting a property value, registry entry or modifying a configuration file.
Remove Desktop Shortcuts
For applications that would place shortcuts on the desktop by default, this option should remove such shortcuts. Depending on the application, this might be accomplished by setting a property value, removing the files in a transform file or running a post-installation script or custom action.
Silent Install
For applications that support silent installation, this option should make the installation run with no visible dialogs or prompts. This is typically implemented as a command line argument (/qn, /SILENT, etc.) and offered as part of the installation script provided with the generated package.
Silent Uninstall
For applications that support silent removal, this option should make the installation removal run with no visible dialogs or prompts. This is typically implemented as a command line argument (/qn, /SILENT, etc.) and offered as part of the uninstall script provided with the generated package.
Per Machine Installation
For applications that support installation per machine (as opposed to per user), this option should target the installation for all users. This is typically implemented via the ALLUSERS property in Windows Installer setups and may require per-user elements to be specially handled such as by ActiveSetup.
Disable Splash Screen
For applications that support initial dialogs (for example Welcome messages, Release Notes, initial configuration prompts etc.) this option should disable this feature of the application. Depending on type of the application, it may be achieved by using custom registry entries or configuration entries that prevent them from running on first run.
Suppress Auto Start
For applications that automatically start by default, this option should prevent automatic launch of the application. Depending on the application, this might be accomplished by setting a property value, registry entry or modifying a configuration file.
Suppress Reboots
For applications that may reboot as a part of (or following) installation, this option should prevent such a reboot (the customer will be responsible for initiating a reboot outside of the installation process). This is typically implemented as a command line parameter and/or MSI property (/NOREBOOT, REBOOT=ReallySuppress, etc.).
Disabled ARP Interaction
For applications that list themselves in Add Remove Programs, this option prevents interactive configuration or removal from the Windows Add or Remove Programs interface. This is typically implemented by modifying or removing values normally inserted into the registry in support of the Add or Remove Programs interface provided to end users by Windows.
To order and download software packages, all you need is an active internet connection and access to your email inbox.
The packages are available as a ZIP file after the successful download and must be extracted. All you need is an external ZIP program or the standard applications on your device.
To run RayPackage, you just need .NET Framework 4.7.
The RayPackage technology supports essentially anything that can run on Windows. For most of apps these are MSI, MSP, MST, and EXE formats, but also other may be used depending on the application.
In case a software package does not work or an error occurs during configuration & creation, please contact our Package Store team immediately.
Account information
Just visit the account page and reset your password. Alternatively, you can reset your password via this link.
To change your password, you need to be logged in and go to the account overview. You can find the overview via the icon in the menu or under this link.
You can find your username in your registration confirmation that you received by email. You can also log in with your email address at any time. If you can’t log in anymore, try to reset your password or contact us via the contact form.
To change your personal data, you need to be logged in and go to the account overview. You can find the overview via the icon in the menu or under this link.
To delete your account, please simply contact our Package Store team. We will process your request immediately and get in touch with you.
Shipping information
The purchased software packages will be made available to you via a direct download link. You will receive this link in an e-mail to the e-mail address linked to your account.
If it happens that you don’t receive a package or the email with the package, please check your spam folder first.
If you don’t receive an email, please contact our Package Store team. We will check your request and get back to you as soon as possible.
First, please check if you are connected to the Internet.
If the download link still does not work, our Package Store team will help you directly via the contact form.
Do you have further questions which have not been answered here? Feel free to submit additional questions at any time via our contact form.
General information
More information about the Package Store can be found here.
You can get an overview of the Package Store’s benefits here.
More information about how the Package Store works can be found here.
Yes, we also have a two-week trial license. You can request it at any time via this link. During the two weeks you can enjoy the Package Store experience as well as order and download a limited number of software packages. After the two weeks the trial license expires, and a payment is due.
Payment and flat-rate information
Contact our Package Store team and we will immediately review your case and get back to you so you can continue to order packages diligently.
A Package Store flat-rate is always valid for 365 days and starts from the day you receive your confirmation email with your account details.
Yes, if you have not cancelled your flat rate at least three months before it expires, it will be extended for another 365 days. If you want to cancel your flat-rate, just send us a message with the cancellation date and we will quickly initiate the process
Of course, this is a pity, but still possible. Just send us a message with the cancellation date and we will quickly initiate the process.
You can’t pay via invoice directly through the Package Store. However, you can always contact us and get an offer from our sales team.
After the successful payment process you will receive your access data and can start right away.
If there is an error on the invoice or something needs to be adjusted, you can easily contact us. Our team will help you immediately
The flat-rate is company-specific, which means that several users from one company or department can also download software packages. In principle, however, the flat-rate is initially only stored in the account through which the purchase process was successfully completed. If you need another account with access, you can simply request it via the contact form.
With your Package Store Flat-rate you can order and download unlimited packages.
Information about the software packages
After ordering a software package, you will receive an email with your order and the download link. The download link provides you with our RayPackage configurator and an XML file. Use our RayPackage configurator (included in the package) to add your local sources or automatically download the source files directly from the publisher page. Then you can configure and create the package according to the package type.
A single software package has no explicit price and is not purchasable in this form. With our Package Store flat-rate, you have the possibility to order and download software packages for a whole year for only 3.900 Euro. You can find information on our pricing here.
The Package Store offers three different package types for direct download:
- This package type offers up to 9 standard best practice options, which can be easily configured in RayPackage as needed.
- Silent Install
- Silent Uninstall
- Disable Automatic Updates
- Remove Desktop Shortcuts
- Disabled ARP Interaction
- Per Machine Installation
- Disable Splash Screen
- Suppress Auto Start
- Suppress Reboots
Depending on the package and vendor, further “advanced” configuration options are available. This package type has been analyzed, quality assured, and is ready for deployment.
- This package type offers up to 6 standard best practice options, which can be easily configured in RayPackage as needed.
- Remove Desktop Shortcuts
- Silent Install
- Silent Uninstall
- Per Machine Installation
- Disabled ARP Interaction
- Suppress Reboots
For limited packages (for certain MSI setups) “advanced” configuration options available.
- This package type offers the two most important standard configuration options:
- Suppress Reboots
- Silent Install
In every software package detail view you will find details, which configuration options are included and can be configured with RayPackage.
Yes, you can configure the software packages according to your policies. The configuration options are individual depending on the package type and can be found on the page of the respective software package.
Disable Automatic Updates
This option turns off auto-update feature of the application. Depending on the application, this might be accomplished by setting a property value, registry entry or modifying a configuration file.
Remove Desktop Shortcuts
For applications that would place shortcuts on the desktop by default, this option should remove such shortcuts. Depending on the application, this might be accomplished by setting a property value, removing the files in a transform file or running a post-installation script or custom action.
Silent Install
For applications that support silent installation, this option should make the installation run with no visible dialogs or prompts. This is typically implemented as a command line argument (/qn, /SILENT, etc.) and offered as part of the installation script provided with the generated package.
Silent Uninstall
For applications that support silent removal, this option should make the installation removal run with no visible dialogs or prompts. This is typically implemented as a command line argument (/qn, /SILENT, etc.) and offered as part of the uninstall script provided with the generated package.
Per Machine Installation
For applications that support installation per machine (as opposed to per user), this option should target the installation for all users. This is typically implemented via the ALLUSERS property in Windows Installer setups and may require per-user elements to be specially handled such as by ActiveSetup.
Disable Splash Screen
For applications that support initial dialogs (for example Welcome messages, Release Notes, initial configuration prompts etc.) this option should disable this feature of the application. Depending on type of the application, it may be achieved by using custom registry entries or configuration entries that prevent them from running on first run.
Suppress Auto Start
For applications that automatically start by default, this option should prevent automatic launch of the application. Depending on the application, this might be accomplished by setting a property value, registry entry or modifying a configuration file.
Suppress Reboots
For applications that may reboot as a part of (or following) installation, this option should prevent such a reboot (the customer will be responsible for initiating a reboot outside of the installation process). This is typically implemented as a command line parameter and/or MSI property (/NOREBOOT, REBOOT=ReallySuppress, etc.).
Disabled ARP Interaction
For applications that list themselves in Add Remove Programs, this option prevents interactive configuration or removal from the Windows Add or Remove Programs interface. This is typically implemented by modifying or removing values normally inserted into the registry in support of the Add or Remove Programs interface provided to end users by Windows.
To order and download software packages, all you need is an active internet connection and access to your email inbox.
The packages are available as a ZIP file after the successful download and must be extracted. All you need is an external ZIP program or the standard applications on your device.
To run RayPackage, you just need .NET Framework 4.7.
The RayPackage technology supports essentially anything that can run on Windows. For most of apps these are MSI, MSP, MST, and EXE formats, but also other may be used depending on the application.
In case a software package does not work or an error occurs during configuration & creation, please contact our Package Store team immediately.
Account information
Just visit the account page and reset your password. Alternatively, you can reset your password via this link.
To change your password, you need to be logged in and go to the account overview. You can find the overview via the icon in the menu or under this link.
You can find your username in your registration confirmation that you received by email. You can also log in with your email address at any time. If you can’t log in anymore, try to reset your password or contact us via the contact form.
To change your personal data, you need to be logged in and go to the account overview. You can find the overview via the icon in the menu or under this link.
To delete your account, please simply contact our Package Store team. We will process your request immediately and get in touch with you.
Shipping information
The purchased software packages will be made available to you via a direct download link. You will receive this link in an e-mail to the e-mail address linked to your account.
If it happens that you don’t receive a package or the email with the package, please check your spam folder first.
If you don’t receive an email, please contact our Package Store team. We will check your request and get back to you as soon as possible.
First, please check if you are connected to the Internet.
If the download link still does not work, our Package Store team will help you directly via the contact form.
Do you have further questions which have not been answered here? Feel free to submit additional questions at any time via our contact form.
Contact our experts
Are you interested in our Package Store, need further information, or have other questions? We will support you with your request – contact us today.
