Cisco Jabber VDI Agent is a component in the Cisco Jabber Softphone for VDI deployment, facilitating seamless collaboration within virtual desktop infrastructures (VDI). It enables the JVDI Client to detect the virtual environment and establishes communication with the Cisco Unified Communications Manager (CUCM) and other services. By offloading audio and video processing to the thin client, the JVDI Agent enhances media quality and reduces latency, ensuring a superior user experience in virtualized settings.