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Genesys Cloud Background Assistant

Enterprise Deployment Package for

Genesys Cloud Background Assistant

Publisher

Genesys

License Type

Commercial

Product Homepage

https://help.mypurecloud.com/articles/genesys-cloud-background-assistant-gcba-overview/

Description:

Genesys Cloud Background Assistant (GCBA) is a Windows service that enables screen recording for agents using Genesys Cloud in browsers or embedded clients. It runs silently in the background and starts with the system. GCBA supports proxy servers but not VDI environments unless installed directly within them.

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Genesys Cloud Background Assistant

Genesys Cloud Background Assistant

Description:

Genesys Cloud Background Assistant (GCBA) is a Windows service that enables screen recording for agents using Genesys Cloud in browsers or embedded clients. It runs silently in the background and starts with the system. GCBA supports proxy servers but not VDI environments unless installed directly within them.

Contact our experts

Are you interested in our Package Store, need further information, or have other questions? We will support you with your request – contact us today.