UNIVERGE BLUE CONNECT is a cloud-based unified communications platform that merges business phone services, messaging (chat/SMS), video conferencing, screen sharing, file sharing/back-up, and voicemail into a single system. It provides desktop and mobile applications, allowing users to make and receive calls, send messages, share files, and see presence status across devices. The phone system component includes features like call transfer, call hold & park, call recording, and voicemail-to-email (with transcription). Management and reporting tools are accessed through a web portal, enabling configuration of user settings, system features, and usage reporting